Refund and Returns Policy For Glamcraftciteino

Effective Date: November 22, 2024

At GlamCraftCiteino, we are committed to providing you with the finest luxury vehicles and ensuring that your experience with us is exceptional. While we understand that purchasing a luxury car is a significant decision, we want to make sure that you are satisfied with your purchase. Please take a moment to review our Refund and Returns Policy, which outlines the terms and conditions for returning or requesting a refund for your vehicle.

1. General Terms

Due to the custom nature and exclusivity of our luxury vehicles, GlamCraftCiteino generally does not accept returns on vehicles after the sale has been completed and the vehicle has been delivered. However, we are committed to ensuring customer satisfaction and will work with you in the event of an issue that falls under specific conditions.

2. Vehicle Returns

  • Non-Defective Returns: As luxury cars are high-value, custom-built items, GlamCraftCiteino does not accept returns of vehicles that are free from defects or issues after delivery. Once the purchase has been finalized and the vehicle has been delivered to you, the sale is considered final.

  • Defective Vehicles: If your vehicle is found to have a manufacturing defect within a specified time frame, we will arrange for an inspection and, depending on the issue, offer solutions such as repair, replacement, or other remedies as outlined under our warranty policy.

3. Refunds

Refunds are only available under the following circumstances:

  • Order Cancellation Prior to Delivery: If for any reason you wish to cancel your order before the vehicle has been delivered, you must notify us within 48 hours of placing the order. We will process your refund minus any administrative fees, if applicable.

  • Defective or Faulty Vehicle: If your vehicle arrives with significant manufacturing defects that cannot be resolved through repair or replacement, you may be eligible for a full refund. This will be assessed on a case-by-case basis.

  • Payment Processing Issues: If we are unable to process your payment due to issues with your chosen payment method, we will notify you immediately and work with you to resolve the issue. If we cannot resolve the matter, we will provide a full refund.

4. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Notify us by email at [email protected] or by phone at 347-680-1417 within the required time frame (48 hours for cancellations, or as soon as possible for defective vehicles).
  2. Provide Necessary Documentation: You may be asked to provide purchase details, a description of the issue, and any supporting documentation (e.g., photos of defects, vehicle inspection reports).
  3. Inspection: For defective vehicles, we will arrange an inspection with one of our qualified professionals to determine the nature of the issue. If the issue is covered under warranty, we will take appropriate action.
  4. Refund Processing: Once your refund request is approved, we will process the refund to your original payment method. Please allow up to 14 business days for the refund to be reflected in your account, depending on your payment provider.

5. Cancellation of Custom Orders

Custom vehicles or personalized orders are subject to special terms:

  • Deposit: A non-refundable deposit may be required for custom orders, which will be clearly outlined in the purchase agreement. This deposit covers administrative and design costs and is not refundable after the order is placed.
  • Custom Orders Post-Production: Once custom production has begun or the vehicle is in production, the sale is considered final, and cancellations or returns are not allowed.

6. Warranty and After-Sales Support

Our GlamCraftCiteino vehicles come with a comprehensive warranty. If your vehicle has any issues post-purchase, please contact our after-sales support team for assistance. We offer repair and maintenance services to ensure your vehicle performs at its best.

For more information on our warranty coverage, please refer to our Warranty Policy.

7. Customer Support and Assistance

If you have any questions or concerns about our Refund and Returns Policy or need assistance with a potential return or refund request, our customer service team is available to help:

8. Final Notes

At GlamCraftCiteino, we aim to provide an exceptional buying experience, and we take great pride in delivering vehicles of the highest quality. If you are experiencing any issues with your vehicle or have concerns about your purchase, please contact us immediately. We are here to assist you and ensure your satisfaction.